Why should I bring my pet in for regular veterinary visits when he/she is healthy?
Part of this is regular veterinary health checks (wellness checks) in which one of our vets performs a full physical examination to ensure that everything is working how it should be and to tailor a plan to ensure that everything stays that way!
Bringing your pet in for an annual wellness check can help reassure you that your dog or cat is healthy or help us detect hidden diseases or conditions early. Early detection can improve the prognosis of many diseases, keep medical costs down, and help your pet live longer.
Where is your clinic located?
We are conveniently located Park Street in Mona Vale shopping village, next door to Flannery’s and the Mona Vale Medical Centre. We have our own dedicated carpark for our clients.
Do you offer any payment plans?
We request that you pay for services, medications and other goods provided or dispensed at the time of your pet’s visit. If you have any questions about our payment policy, please feel free to ask.
How are veterinary fees determined? Why does it cost so much?
As veterinary professionals, we love the challenge and complexity of our jobs but we do have to wear many hats on any given day to cover all the roles and responsibilities involved in caring for your pet.
One of those roles is as a pharmacist but we are also ophthalmologists, dermatologists, pathologists, endocrinologists, geriatricians, cardiologists as well as surgeons, dentists and wellness professionals (to name just a few roles!), we have state of the art equipment (ultrasound, digital xray and dental xray, advanced monitoring and resuscitation equipment) and run a full hospital ward with dedicated hospital staff – and then we run a small business that employs many staff .
There is no government subsidies for veterinary care unlike human medicine and surgery. We are so lucky to have medicare and the PBS scheme for people health care. Most of us would be shocked at the true cost of human health care. The charges of veterinary care, which often use the same equipment, medicines and techniques, fade into comparison. (Consider the cost of a human hysterectomy at $12,000 compared with that of a 40kg dog at <$1000)
So please understand why we charge as we do, we want to be able to continue to serve the pet owning community with a smile on everyone’s faces – Happy people, Happy Pets= Mona Vale Vet.
What do I do in the case of an emergency and your clinic isn’t open?
If your pet requires veterinary attention, or if you would like veterinary advice, please call Northside Emergency Vet Service (NEVS) on (02) 9452 2933. At anytime when we are closed they are open & fully staffed, with excellent vets & vet nurses on duty. They are located a short distance away at 335 Mona Vale Road, Terrey Hills – just near the fruit market at the intersection of Mona Vale Road & Forest Way.
If you are heading to NEVS from Mona Vale, you will need to turn right onto Aumuna Road where Terrey Hills Tavern is. Then turn left onto Myoora Road, and follow this along until you get to the fruit market intersection. Then turn left back onto Mona Vale Road, where NEVS driveway entrance is about 200m on the left.
What’s the best way to schedule an appointment?
Please call 9999 2269 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.
Why do prescribed pet medications cost more than the actual medication? It seems to vary a lot depending on how many tablets are dispensed. And why do I have to wait for something I have had prescribed to my pet before?
It is a legal requirement that all schedule 4 medications for your pet need to be individually prescribed and dispensed by a registered veterinarian who has examined your pet within the past 6 months.
Every time a medication is dispensed, there will be a dispensing fee incorporated into the cost that is independent and additional to the cost of the actual medication. This dispensing fee is the same whether 5 or 50 tablets are dispensed- the same level of care needs to go into each.
This is to ensure the safety of your pet. There is often a huge variation in the safety guidelines of different drugs across different species (guinea pig vs a chicken) and across bodyweights (Chihuahua vs Great Dane) and across health status (kidney vs liver issues vs no abnormalities)
Every time your pet is dispensed medication from Mona Vale Vets, we take extraordinary care to check your pet’s records and physical condition to ensure that they get the correct dose and type of medication that is both safe and effective for them. This involves keeping up to date computerised records.
We stock a full pharmacy in order to be able to dispense medications, ordering several times a week with all the logistical complications that comes with this.
Our qualified and experienced nursing team check medications as they arrive and put them aside for a vet to dispense.
Every day, a vet is assigned the task to check all the prescriptions, time is set aside for this to happen. Further communication is often required with pet owners to ensure correct dosages are given/explained, that there are no other medications being given and to discuss blood results – all of which may impact the safety of the medication being dispensed.
The medication is then labelled and the pet owner is informed that it is ready for collection.
All of these steps –including vet and nurse professional time, warehousing, freight, adjusting records, communicating with pet owners , labelling and double checking everything before , finally, the item is dispatched to our lovely reception team who organise receipt and payment- incur cost and take time.
This cost is reflected in the dispensing fee that is charged out with every prescribed medication and the time taken is why medication cannot be dispensed without prior notification.